Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

Before you can start booking GP appointments online you must first register your details for this service.

It is quick and easy to register. You will need to complete our register for online services form, and then come into the surgery with some identification (eg driving licence, passport etc). You will then be given the relevant details to enable you to set up an account and use the system.

Once registered you will be able to view any appointments you have already made, cancel them if necessary, or book a new appointment with the doctor.

To request a routine appointment in advance during opening times:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Get medical advice from a doctor or nurse

To ask a non-urgent medical question:

We will respond within 2 working days during opening times.

Phone advice

There may be times when you do not need an appointment but would like to seek some advice or discuss a concern with the doctor.

At these times you can ring and ask our reception team to arrange for the doctor to call you back.

Generally all advice calls are arranged to take place at the end of surgery.

Enhanced access

When our surgery is closed you will hear a message telling you to hang up & dial 111. Calls are free from landlines and mobile phones.

For immediate, life-threatening emergencies, continue to call 999.

NHS 111 is a new service that has been introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency.

NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Please phone the surgery as early as possible and before 11am if you require a home visit as we cannot guarantee same day visit after this time.

If a home visit is necessary you will be visited by a clinician from our urgent care team.

Related information

Health A to Z

Sick notes

Test results