Please see below regarding which prescription request you are asking about:

General Prescription Request – Started by a GP:

Acute

these medications are not yet available for you to request as a repeat as the GP would want you to try them first to establish that you can tolerate them. A review would normally be carried out by the GP, or you would have been advised to speak to one of the pharmacy team after a certain period of time.

Repeat

These are medications that the GP is happy for you to continue to take, and we ask that you give the surgery at least a minimum of 3 working days for us to process, so ensure that you give us enough time to process please request either through your nominated pharmacy, online, NHS App or in person at the surgery.

There are some exceptions to the above, these are as follows:

NHS Discharge Letters

After a hospital stay, the ward would have provided you with at least two weeks worth of medication, to allow us to process these requests within those 2 weeks (excludes weekends), and this will be from when the surgery receives the letter.

NHS Outpatient Letters

We would aim to process these requests within 2 working weeks (excludes weekends), and this will be from when the surgery receives the letter, not from the date you were seen in clinic.

Private Hospital Letters

We would aim to process these requests within 3 working weeks* (excludes weekends), and this will be from when the surgery receives the letter.

Please be aware that not all medication requested are available within General Practice to issue on an NHS prescription, you will be advised by our pharmacy team should this be the case, and directed back to your Private Provider for them to issue you a private prescription.

*Please note that NHS letters would be our priority to process first.

Requesting your medication

If you are on regular medication and your doctor feels your medication can be repeated without you being seen each time, you will be given a repeat prescription slip.

Either hand the slip to the receptionist or post it with a stamped addressed envelope. Alternatively you can order online by going to:

• Patient Access Log In

We can only accept repeat prescription requests for items which have been previously agreed by the doctor to be suitable for repeat prescription ordering, and for which you have not yet used up all your quota of issues before the doctor needs to review your medication. In these circumstances we shall usually be able to meet your request but sometimes even so there may be reasons why we cannot issue a repeat prescription for some or all of the items. The receptionist will explain when you call to collect the prescription.

Receptionists cannot accept telephone requests for repeat prescriptions.
You can order your repeat prescription via our website but we cannot reply to e-mail enquiries or requests for anything other than prescriptions. For all enquiries contact the surgery by telephone or call in to reception.

Please allow three full working days for prescriptions to be processed.

Prescription Fees

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.